Our rider support team can help before and after your purchase. Choose a topic below or contact us directly if you need individual assistance.
Shipping & delivery
Dispatch timing, destinations, tracking and delivery issues.
View information →02Warranty
Coverage, exclusions and how to request technical support.
View information →03Returns & refunds
Cancellation, eligibility, inspection and refund processing.
View information →04Payment guidance
Cards, digital wallets, bank/local payment options and confirmation help.
View information →05About Cybervelo
Our approach to practical electric mobility and rider support.
View information →06Help Center
FAQs, order tracking and the support request form.
View information →