Shipping & Delivery
When will my order be sent?
Orders are dispatched within 1–2 business days after payment confirmation.
How long does EU delivery take?
Delivery takes 3–5 business days after dispatch, depending on the destination EU member state.
Where do you deliver?
We deliver to supported addresses in EU member states. Delivery availability and any shipping charge are confirmed before payment.
How do I track my order?
We send tracking details after dispatch. Carrier scans can take a little time to appear. If tracking does not update or the parcel misses the stated delivery window, email sale-support@cybervelo.eu.
What if my parcel is late, missing, or damaged?
Contact us with your order number and photographs where relevant. Cybervelo remains responsible for loss or damage while a carrier offered by us transports the parcel. If delivery is not completed within the agreed period, EU rules provide remedies including an additional reasonable delivery period and, where applicable, cancellation and reimbursement.
Can I change my delivery address?
Contact us immediately. We will try to make the change before dispatch. Changes after carrier collection cannot be guaranteed, and we will disclose any carrier charge before proceeding.
Returns & EU Consumer Rights
Can I change my mind after an online purchase?
EU consumers normally have 14 days from the day of delivery to notify us that they are withdrawing from the purchase, without giving a reason. See the Refund Policy for return instructions, costs, exclusions, and reimbursement details.
What if my product is defective?
Contact after-sales support. Defective goods are covered by the EU legal guarantee for at least two years, and the required repair or replacement and associated return transport are provided without charge. This statutory right is separate from Cybervelo’s one-year commercial manufacturer warranty.
Orders & Payment
Which payment methods are accepted?
At checkout you can request bank transfer, Revolut, or cryptocurrency. Cybervelo confirms availability, stock, delivery, and the final total before sending verified payment instructions by your chosen WhatsApp or email handoff.
When does order processing begin?
Processing begins after payment has been confirmed. If a payment cannot be matched, contact sale-support@cybervelo.eu before sending it again.
E-bike Setup & Use
Are all Cybervelo e-bikes compliant for the EU market?
Yes. All Cybervelo e-bike models supplied in the EU are CE marked for the applicable requirements and supported by EU conformity documentation, including EN 15194 where applicable.
How assembled is my e-bike?
E-bikes arrive mostly assembled. Follow the model-specific manual and assembly guidance before the first ride, and ask a qualified bicycle technician for help if you are unsure.
How far can I ride on one charge?
Range depends on the model, battery, assist level, rider and cargo weight, temperature, wind, hills, tyre pressure, and riding style. Use the range shown on the relevant product page as an estimate rather than a guarantee.
How long does battery charging take?
Charging commonly takes around 5–6 hours, depending on the battery and its state of charge. Use only the supplied or approved charger and follow the manual’s battery-safety instructions.
Which riding rules apply?
E-bike classifications and road-use rules differ between EU member states and may also vary locally. Check the rules for the place where the bike will be used, including power, assisted-speed, throttle, helmet, age, registration, and insurance requirements.
Support
For product or order help, email sale-support@cybervelo.eu. For an existing order, delivery, or technical issue, email sale-support@cybervelo.eu.
US main producer: City of Industry / Rancho Cucamonga, California, United States
EU distributor: Gyroscoopweg, near the A5/A10 motorways, Amsterdam, Netherlands