EU Shipping & Delivery Policy
Orders are dispatched within 1–2 business days after payment confirmation. Delivery takes 3–5 business days after dispatch, depending on the destination EU member state.
1. Delivery area
Cybervelo delivers to supported addresses within the European Union. Delivery availability and any applicable shipping charge are confirmed before payment. We cannot deliver to an address that the selected carrier cannot safely service.
2. Dispatch and delivery
- Dispatch: Orders are dispatched within 1–2 business days after payment confirmation.
- Delivery: Delivery takes 3–5 business days after dispatch, depending on the destination EU member state.
Business days exclude weekends and public holidays. The delivery estimate starts when the parcel is handed to the carrier. If an order is sent in more than one parcel, each parcel may have its own tracking number.
3. Tracking
When the order is dispatched, we send a dispatch confirmation with available tracking details. A carrier may need time to register the first scan. Contact sale-support@cybervelo.eu if tracking does not update or the parcel has not arrived within the stated delivery window.
4. Address changes
Check the delivery address before confirming the order. Contact us immediately if it needs to be corrected. We will try to update an address before dispatch, but a change cannot be guaranteed after the carrier has collected the parcel. We will explain any carrier charge before requesting payment.
5. Delayed or missing delivery
We deliver without undue delay and within the agreed period. Under EU consumer rules, goods must in any event be delivered no later than 30 days after the contract is concluded unless a different period has been expressly agreed. If that deadline is missed, you may ask us to complete delivery within an additional reasonable period. If delivery still does not take place, you may end the contract and request reimbursement. Where an agreed delivery date is essential, applicable EU rights may allow immediate cancellation.
6. Lost or damaged parcels
Cybervelo bears the risk of loss or damage while an order is transported by a carrier offered by us, until you or a person you nominate receives it. If a parcel is missing, damaged, or appears to have been opened, contact us promptly with the order number and any useful photographs. Reporting promptly helps us investigate and does not reduce your mandatory consumer rights.
7. Returns after delivery
EU consumers normally have 14 days from delivery to withdraw from an online purchase without giving a reason. Return costs for a change-of-mind return are paid by the customer when disclosed before purchase. Cybervelo pays the necessary return cost for goods that are faulty, damaged in transit, or not as ordered. See our Refund Policy for the full process.
8. Contact
For delivery support, email sale-support@cybervelo.eu and include your order number.
US main producer: City of Industry / Rancho Cucamonga, California, United States
EU distributor: Gyroscoopweg, near the A5/A10 motorways, Amsterdam, Netherlands