Buying an e-bike is different from buying a small, standard parcel. The model, battery, colour, accessories, destination, carrier coverage, and current stock all affect whether an order can be fulfilled exactly as requested. That is why Cybervelo uses an assisted checkout for online orders.
What we verify
After you review the cart and add delivery details, our team checks the selected configuration, current stock, delivery coverage, and final amount. We then reply in writing with the order reference and verified payment instructions for the method you selected.
Why this protects the buyer
Confirming first helps prevent a transfer for an unavailable configuration, an unsupported destination, or an incorrect total. It also creates a written record of the products, delivery details, amount, and payment method before money changes hands.
What information we need
We request only your order contents, name, email, phone number, delivery address, and payment preference. An order note is optional. These details are needed to verify, deliver, and support the purchase.
What we never ask for
Cybervelo will never ask you to send a card PIN, online-banking password, wallet recovery phrase, one-time code, or card security code in WhatsApp or email. If a message asks for any of these, do not respond or pay. Contact us through the details published on this website.
The five-step process
- Review the cart.
- Enter delivery details.
- Select a payment preference.
- Send the prepared order through WhatsApp or email and wait for verification.
- Review the confirmed total and recipient before paying.
Start secure checkout or read the full payment procedure.